MBA Mommy

Part MBA, Part MRS, Part MOM…..All ME

My recent epiphany

Posted by mbamommy on March 31, 2010

Have you ever heard of the job title “Chief Customer Officer“?  I have only recently and it’s been a complete game changer for me.  No more do I aspire to be a CMO….I want to be a CCO.

The idea behind a CCO is to truly put your customers first in everything a company does: customer service, sales, account management, product development, operations, accounting, finance, HR, marketing, PR, R&D, etc etc.  Instead of just *saying* you’re customer-centric, this role is responsible for *creating* customer-centricity.  It’s perfect and is in line with everything I believe in and have blogged about.  Treat your customers well, treat your employees well, set up your company to acknowledge the importance of your customer and you will succeed.

And, here’s my new role model: Jeanne Bliss.  Every single professional mentor I’ve ever looked up to has been a woman and they all pale in comparison to Ms. Bliss.  This is as close to “girl love” (think Scrubs….”guy love“) as I’ve ever gotten.

I just ordered her two books, “Chief Customer Officer” and “I Love You More Than My Dog” and cannot WAIT to start reading.  Kind of makes me feel weak in the knees.

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2 Responses to “My recent epiphany”

  1. Oh you make me blush! I would love to connect with you. You have the passion and the makings of a CCO!
    Jeanne

  2. […] by mbamommy on May 5, 2010 As a follow up to My Recent Epiphany, I wanted to share my thoughts on Jeanne Bliss’s book, I Love You More Than My Dog.  I […]

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