MBA Mommy

Part MBA, Part MRS, Part MOM…..All ME

What’s My Point?

Posted by mbamommy on July 9, 2010

A few days ago, I celebrated the 10th anniversary of my 25th birthday.  It just so happened to coincide with the 4th of July, so J got all patriotic on me.  What a nice guy!

(Side bar: Motivated Mom recently told me that while reading my blog she confused my mentions of JC (my husband) with JC, the Christian savior.  Yes, I did marry a Catholic man but no, I don’t sit around chatting with his son of God.  I am still a proud Jewish woman afterall.  So, in order to ensure no more confusion to my readers, JC will forever more be known as J.  And, while I’m at it, I’m switching up RunZMC to Z and Petite Syrah to S.  Call me lazy but that’s a lot less letters I need to type).

But, I don’t want to talk about my 10th anniversary.  What I want to talk about is my cleaning service.  I know, you’re probably sitting there thinking “Where in the world is this post going?  First she’s talking about anniversaries, then birthdays, then Jesus Christ and now her cleaning service? WTF?”  Stay with me though, I promise it’s all related….well….not the Jesus thing but I did preface that with a side bar (and italics no less!).

Aaaaannnnnyyyywaaayyyy.

I’ve been a client of Carpe Diem Cleaning for several years now. Honestly, at first I didn’t think much of it.  I switched services because my previous one jacked up their rates.  I learned about Carpe Diem from a mailer that hada new customer discount coupon so I decided to give them a try.  I’ll be honest, I’ve been a pain in the butt to them.  I change times, freak out when they come too early or too late and Z or S are asleep, cancel at the last minute and forget to leave the key.  I think I’ve even threatened to leave a few times and they’ve always been able to pacify me with grace.  Actually, I need to give a shout out to Hannah Benfield, VP Client Relations, in particular.  She’s amazing.  She handles all inquiries, changes and challenges quickly and effectively.  And, she never seems to get her feathers ruffled.

In addition, they’ve never raised their rates and their teams do an incredible job (difficult in my house because of all of Annie’s dog hair. I swear I don’t know how she’s not bald).

So….I’m also a fan of Carpe Diem on Facebook and they recently ran a contest: submit a pic of how you spend your summers and you could win tickets to see the Durham Bulls.  So, I submitted this pic (wow, I’m kind of on a roll here) and promptly forgot about it.

Surprise, surprise, I won!  So, last Saturday night, J allowed me a girl’s night out with a good friend and we went to the Bulls game.  Complete with an air conditioned box right next to the press box.  We lost, but who cares!  The food was great, the folks were great and the fireworks were amazing.

But, that’s not the point of this post either (Seriously? When am I going to get to the point?).  When Hannah called me to let me know I won, I “let slip” that Saturday night was the ‘eve’ of my birthday.   I was curious to see if she picked up on the not-so-subtle hint and I figured they’d wish me happy birthday while I was there or something like that.  True to her title of VP, Client Relations, she went above and beyond with this:

I mean, here we are at *their* event, *their* night to say thanks to their customers and partners, *their* night to preview the commercial they did with Woll E. Bull, *their* 4th of July celebration.  And they not only make mention of my bday, but they light candles and a room full of strangers sings Happy Birthday to me while I blow the candles out.

Talk about recognizing the customer…..and I’m a pain in the butt one!

So, that’s what this post is really about.  Another example of how one company shows how they value their customer. (Told you I’d get there!)

Oh, and just to add on a little more praise for Carpe Diem: they’re super involved in the community (they clean it up, one might say *groan*), they’re a family run business that takes care of their employees, they do great work at a great price and they put their customers first with a personal touch.

So, a big thanks to Hannah, Wendy, Jessica and the rest of the team for making my 10th anniversary of my 25th so memorable.

And, to all of you out there, if you’re looking for an amazing cleaning service in the Triangle, check out http://www.carpediemcleaning.com!

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5 Responses to “What’s My Point?”

  1. So nice to hear such a lovely review, and I’m sure Carpe Diem really appreciates it too. Posts like this one and personal referrals are they payback for being so great at customer relations!

    • mbamommy said

      I agree. I figure it’s as important if not more to recognize the companies that are doing things right than out the companies that aren’t.

  2. Jessica said

    Our Google settings alert us when a new mention of “Carpe Diem Cleaning” appears on the web, and wow! We DO appreciate the lovely review as well as you sharing a part of your birthday celebration weekend and joining us!

    Our clients are our business- not only in keeping us employed, but providing feedback and support to help us continually shape ourselves as a company. We truly appreciate your support and ongoing business with us over the years and were delighted for the opportunity to get to know you better!

  3. […] saga to thank J for being an ah-ma-zing hubby.  I mentioned I recently celebrated the 10th anniversary of my 25th birthday, right?  Well, I didn’t do the post script.  You see, around here, birthday’s […]

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