MBA Mommy

Part MBA, Part MRS, Part MOM…..All ME

Posts Tagged ‘social media’

Live Unapologetically

Posted by mbamommy on July 31, 2012

Have you ever said you’re sorry without meaning it? I sure have.

I’ve apologized to get someone else to own up to what they’ve done.

“I’m sorry about hitting your car.”

“No, it was my fault, I was texting, I’m really sorry”

(note, this didn’t really happen, but it does add color, doesn’t it)

I’ve apologized as an intro.

“Sorry to interrupt, but I just happen to overhear you say….”

I’ve apologized for my existence.

“Well, excuse me for breathing.”

I’ve apologized for someone else.

“Sorry my son just knocked down your kid’s tower. He didn’t mean it.”

I’ve apologized to get reassurance.

“Sorry I burnt your dinner.”

“No honey, it tasted great. I love charred burgers.”

I’ve apologized for guilt.

“I’m so sorry I forgot your birthday.”

What I don’t usually do is apologize to myself.

“Self, I’m sorry I make you feel guilty for not doing things perfectly. It’s really ok and you’re doing a bang up job with this life of yours. Keep it up!”

And, you know what? It’s really not that sincere. And, just like I wouldn’t want to say ” I love you” without meaning it, I don’t want to say “I’m sorry” without meaning it. It cheapens the emotion behind the phrase when it’s tossed around indiscriminantly.  It negates the real apology I listed above.

So, I’ve decided to live unapologetically. I vow to try my hardest not to apologize if I don’t mean it. I also vow to try my hardest to live in such a way that I don’t feel it necessary to apologize.

And the first order of business is NOT to apologize for being absent from this blog. Every time I have a self-inflicted sabbatical, I start out again by apologizing to you, my reader. But not this time. I got busy. A lot has happened since I last posted which has dropped the importance of this blog down a couple notches. It happens.

I’m not sorry.

The good news about a sabbatical is that it allows for post ideas to build up and I’ve got an arsenal of things I want to write about. I am going to start blogging again. And, I’m going to take my own advice. I’m always telling clients that the most important thing about increasing readership on a blog or making a presence for yourself in social media is to have consistent content. I tell them to decide on the cadence of content you’ll post, create an editorial calendar and block time on your schedule. And then stick to it. Write.

Here we go…..

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You Might Be

Posted by mbamommy on November 29, 2011

So, along with this blog and Facebook, I dabble in Twitter. I can’t say that I’m a big user of Twitter. I tend to go in spurts, tweeting a lot for a week or so and then falling back on it. Honestly, with everything else I try to keep up with I just don’t have the time or inclination.

But there’s been a shift recently. A few weeks ago someone started the hashtag #youmightbeanautismparentif and I somehow got wind of it. And then, all of a sudden, my Facebook updates dropped off, checking my email dropped off and I found myself reading other parent’s tweets throughout the day. And tweeting like crazy myself.

Some of my favorites are:

@red_ambert #youmightbeanautismparentif helping another autism parent means just listening because you understand what they are going through.

@Jasonoldfield #youmightbeanautismparentif you have a therapy room as a living room

@diaryofamom #YouMightBeAnAutismParentIf the next person who tells you that God doesn’t give you more than you can handle might want to duck.

@trydefyinggrav #YouMightBeAnAutismParentIf you ignore the judging eyes of others and instead seek out the knowing nods of “us too”.

@helenhamill #youmightbeanautismparentif you wouldn’t change your child for the world- but want often to change the World for your child!

@KristinMacchi #YouMightBeAnAutismParentIf you’ve thought about including your ABA therapist in your family holiday photo.

@trydefyinggrav #YouMightBeAnAutismParentIf you are a first responder, teacher, therapist, event planner & financial planner rolled into one.

@DrKyle #YouMightBeAnAutismParentIf your child tells a lie and instead of getting mad you think, “Great! We’ve finally hit that dev. milestone!”

@ghkcole #youmightbeanautismparentif you prep to watch parenthood by getting a box of tissues

@robsavva#youmightbeanautismparentif you have to work out if they are being naughty or autie.

@hollyrpeete #youmightbeanautismparentif you are amazed at how much more compassionate kids can be than their parents #autism@HollyRod4kids

And a few I’ve posted myself:

@mbamrsmom #YouMightBeAnAutismParentIf you love that there’s more awareness for #autism #aspergers but hate that it’s because of more diagnoses.

@mbamrsmom #YouMightBeAnAutismParentIf scenes from next week’s #parenthood where Max goes missing terrifies you.

@mbamrsmom #YouMightBeAnAutismParentIf ur friend’s offhand comments abt their kid lining up their toys and not looking ppl in the eye makes you pause.

@mbamrsmom #YouMightBeAnAutismParentIf Dr. Temple Grandin is your hero

@mbamrsmom #YouMightBeAnAutismParentIf you know what a puzzle piece really means

@mbamrsmom #YouMightBeAnAutismParentIf you know what Steve Jobs, Albert Einstein and Bill Gates all have in common

@mbamrsmom #YouMightBeAnAutismParentIf a staycation is more relaxing than a vacation

@mbamrsmom #YouMightBeAnAutismParentIf weighted vests are a piece of everyday clothing not just for a workout

I’ve thought a lot about this list since I discovered it. I’ve read things that have made me laugh, made me cry and made me cringe. Some have made me think “Wow, them too!” and others have reminded me that it could be much much worse. I’m surprised by how many people are out there raising their voices and how much understanding and acceptance they have. I can imagine these other parents reading along with my same half smile on their faces and tears in their eyes.

What I find most striking is the sense that everyone has a love/hate relationship with this Twitter feed. We all seem to be saddened by the fact that it’s been created. No one chose to be in this club. No one truly wants to be involved. But, there is a need. And we’re all thankful as hell it’s been created. It feels like a collective sigh of relief to be able to take a step back from our day to day lives and find the humor in it. To laugh at the bittersweet-ness of it all.

So, go onto Twitter and do a search for #youmightbeanautismparentif.  You may be surprised at what you find.

Posted in ASPERGER'S, AUTISM, MOM | Tagged: , , , , , , , , | 2 Comments »

Shout Out

Posted by mbamommy on November 24, 2011

I was perusing Facebook this morning, seeing everyone’s comments about Thanksgiving and what they’re thankful for and it got me thinking. I wasn’t planning on writing a Thanksgiving focused post, but everyone’s comments made me realize I had something to say today. What am I thankful for?  Of course I’m grateful for my friends and family and for their and my good health. That, in my opinion, goes without saying. Without friends and family and without health….well….that’s just not a life I want to lead.

So, then I got to thinking about are all the things I’m thankful for that allow me to live my life. This life. Not the one I imagined. Or had conjured up in my head when I was young and naive. But my day to day real life. So, below are the list of things that I’m giving a shout out to today (in no particular order). And, I promise to do my best to support these things as much as they’ve supported me.

I’m thankful for….

  • HIMAT – without which we would never be able to consider private school or purchasing a home
  • My Angels – without whom I would be completely lost in this world of Asperger’s
  • Early intervention – without which I would be completely lost in this world of Asperger’s
  • Weighted vests – which have made such a difference in impulse control and executive functioning for my little man
  • Education – on so many levels: my degrees, my kid’s budding bilingualism, my understanding of my son
  • My husband’s job – for providing us with so much
  • My job – for its work-life balance
  • That I live today and not at an earlier point in history – all in, I think we have it pretty good
  • My iPhone (yes, it’s made that much of a difference in my and my family’s lives)
  • My arms and legs – which allow me to do all the things I do throughout the day
  • Living in Colorado – because no matter what happens on a bad day, it’s happening here and that makes everything brighter
  • My daughter – my constant ray of sunshine
  • Social media – because how else would I be able to re-connect with people I haven’t seen in 15-20 years?
  • Straight irons – without which my hair would be a complete mess
  • Skype/FaceTime – which allows me to be with my family no matter how far away we are
  • My blog – for being my outlet  and YOU for loaning me your ears (eyes?) and hearts
  • Toddler alarm clocks that change when it’s time to get up – because otherwise I’d be starting my day at 5am
  • Kid’s Clubs at the gym – for giving my little sensory seeker a means to get his squirmy worms out while mommy gets to exercise
  • My Toyota Highlander – the most reliable, safe-feeling mode of transportation I’ve ever had

There’s more…and maybe throughout the day I’ll continue adding as I think of things. But, for now, I think this is a good start.

What about you?

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Knowing When to Say When

Posted by mbamommy on October 2, 2010

How much is too much?

That was a standard question for me in college.  Of course, it was usually answered the next morning with the phrase “Yep…that was too much” and it usually referred to being overserved at a party or bar.

These days, the question refers to information.  How much information is too much?  With the advent of the intertnet blogging, social media, etc you COULD tell anyone anything anytime.  But, how much SHOULD you put out there for everyone to see?

I’ve always been an open book…I have nothing to hide.  I’ve had my ups and downs.  I’ve had moments I’m not proud of and moments I’d like to exclaim to the world.  But, everything I’ve done has led me to who I am today.  For better or for worse, I am (as we all are) the sum total of our individual take on our own personal history.

But I’ve always been an open book face to face, with people I know.  I have no idea who’s reading this blog or what people are getting out of it.  If it’s good or bad, indifferent or not.  And I constantly wonder how much I should be putting out there.  I’ve noticed that the folks who bear their souls are the ones with the most readers and the most advertisers and sponsors.  I definitely noticed a HUGE spike in my readership when I got less business-esque and more personal with Z’s asperger’s diagnosis.  There’s definitely a bit of voyeurism at play….you get a sneak peak into other people’s lives and, of course, the juicer the better, right?

But, how do you know when you’ve crossed the line from baring your soul just enough to too much?

Posted in MBA, ME, MOM, MRS | Tagged: , | 2 Comments »

What’s My Point?

Posted by mbamommy on July 9, 2010

A few days ago, I celebrated the 10th anniversary of my 25th birthday.  It just so happened to coincide with the 4th of July, so J got all patriotic on me.  What a nice guy!

(Side bar: Motivated Mom recently told me that while reading my blog she confused my mentions of JC (my husband) with JC, the Christian savior.  Yes, I did marry a Catholic man but no, I don’t sit around chatting with his son of God.  I am still a proud Jewish woman afterall.  So, in order to ensure no more confusion to my readers, JC will forever more be known as J.  And, while I’m at it, I’m switching up RunZMC to Z and Petite Syrah to S.  Call me lazy but that’s a lot less letters I need to type).

But, I don’t want to talk about my 10th anniversary.  What I want to talk about is my cleaning service.  I know, you’re probably sitting there thinking “Where in the world is this post going?  First she’s talking about anniversaries, then birthdays, then Jesus Christ and now her cleaning service? WTF?”  Stay with me though, I promise it’s all related….well….not the Jesus thing but I did preface that with a side bar (and italics no less!).

Aaaaannnnnyyyywaaayyyy.

I’ve been a client of Carpe Diem Cleaning for several years now. Honestly, at first I didn’t think much of it.  I switched services because my previous one jacked up their rates.  I learned about Carpe Diem from a mailer that hada new customer discount coupon so I decided to give them a try.  I’ll be honest, I’ve been a pain in the butt to them.  I change times, freak out when they come too early or too late and Z or S are asleep, cancel at the last minute and forget to leave the key.  I think I’ve even threatened to leave a few times and they’ve always been able to pacify me with grace.  Actually, I need to give a shout out to Hannah Benfield, VP Client Relations, in particular.  She’s amazing.  She handles all inquiries, changes and challenges quickly and effectively.  And, she never seems to get her feathers ruffled.

In addition, they’ve never raised their rates and their teams do an incredible job (difficult in my house because of all of Annie’s dog hair. I swear I don’t know how she’s not bald).

So….I’m also a fan of Carpe Diem on Facebook and they recently ran a contest: submit a pic of how you spend your summers and you could win tickets to see the Durham Bulls.  So, I submitted this pic (wow, I’m kind of on a roll here) and promptly forgot about it.

Surprise, surprise, I won!  So, last Saturday night, J allowed me a girl’s night out with a good friend and we went to the Bulls game.  Complete with an air conditioned box right next to the press box.  We lost, but who cares!  The food was great, the folks were great and the fireworks were amazing.

But, that’s not the point of this post either (Seriously? When am I going to get to the point?).  When Hannah called me to let me know I won, I “let slip” that Saturday night was the ‘eve’ of my birthday.   I was curious to see if she picked up on the not-so-subtle hint and I figured they’d wish me happy birthday while I was there or something like that.  True to her title of VP, Client Relations, she went above and beyond with this:

I mean, here we are at *their* event, *their* night to say thanks to their customers and partners, *their* night to preview the commercial they did with Woll E. Bull, *their* 4th of July celebration.  And they not only make mention of my bday, but they light candles and a room full of strangers sings Happy Birthday to me while I blow the candles out.

Talk about recognizing the customer…..and I’m a pain in the butt one!

So, that’s what this post is really about.  Another example of how one company shows how they value their customer. (Told you I’d get there!)

Oh, and just to add on a little more praise for Carpe Diem: they’re super involved in the community (they clean it up, one might say *groan*), they’re a family run business that takes care of their employees, they do great work at a great price and they put their customers first with a personal touch.

So, a big thanks to Hannah, Wendy, Jessica and the rest of the team for making my 10th anniversary of my 25th so memorable.

And, to all of you out there, if you’re looking for an amazing cleaning service in the Triangle, check out http://www.carpediemcleaning.com!

Posted in MBA, ME | Tagged: , , , , , , | 5 Comments »

My Little Mess Maker

Posted by mbamommy on July 7, 2010

About a month ago, I submitted a picture of Petite Syrah to BabyGanics “Mess Maker” contest.  It’s a pretty simple contest.  You upload a pic and then get everyone you know to vote for your kid. They pick monthly winners who receive a box of organic cleaning products.  Here’s the picture I submitted:

Cute, huh?  It was from her first birthday.  She really dug the cake.

Anyway, I promptly forgot all about the contest until the UPS guy delivered a huge box filled with these:

How cool is that?!  I honestly don’t think I’ve ever been more excited about cleaning products in my life (more to the point, I don’t think I’ve ever been excited about cleaning products at all).  But, these are green, organic, effective, good smelling…and best of all, FREE!  My only constructive criticism is that it came as a surprise; I didn’t get an email that I had won or a note in the box.  Just a sticker on the outside saying congratulations.  It would’ve been nice to get a head’s up.  But, hey, I’m not one to complain.

And, the timing of the surprise was fitting.  It was dinner time and Petite Syrah had just spilled milk all over herself, the table and the floor.  Perfect time for My Little Mess Maker to get cleaned up!

So, thanks to BabyGanics for the products; they’re already going to good use!

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Customer Service & Social Media

Posted by mbamommy on April 7, 2010

I’ve been out of the office for about a week and am still digging my way out of emails, which means catching up on my daily trends, recommendations and reviews.  One blog post I came across from eConsultancy struck a cord with me.  It’s an interesting take on how social media can add and/or subtract to your customer service.  Unlike most articles I’ve read recently, this one is saying not to jump all over a complaint but to manage those expectations.

I agree completely.  I do this on a regular basis….I call it “training your client”.  If a client wants to know how long a turnaround will be, I always give myself a day or two buffer.  In my experience, too many things can go wrong or take longer than you expect and as the responsible account manager/customer service rep, you don’t want to be the one delivering bad news.  Instead, you give yourself the opportunity to play the role of hero by managing their expectations and deliver (according to them) early.  An additional benefit is you also manage your internal resources and don’t cause fire drills or late nights.

This lesson goes back to my days of hostessing a restaurant.  I was taught that I had the ability to set the pace of the night and that I should try my hardest not to slam the waitstaff or kitchen (they had sharp knives).  Which, of course, causes bad customer experiences both internally and externally and we all know how against *that* I am.  I always had a go to waiter that could somehow miraculously get me out of a jam by turning a table quickly….and keep diners happy, but for the most part, if I was able to manage waitstaff and kitchen expectations as well as those waiting to eat, we all ended the night much better (and I got better tips!).

But, I (as usual) digress.  In today’s social media world, there’s so many ways for customers to complain (and they should if a company messes up) that a company could make the mistake of being hypersensitive and respond too much (and they should respond in a timely and well-thought out way).  If you respond to a complaint immediately and offer the farm as an apology, you’re only setting yourself up to create an expectation that you’ll give the farm away to anyone who bats an eye.  By managing expectations and treating each situation uniquely, you can make sure the “punishment fits the crime”.

Of course, I’m newly back from vacay, so maybe I’m wrong.  Thoughts?  Should companies jump all over complaints?  Ignore them as just noise?

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